Carradale Surgery - Update
As we end the first lockdown period and enter a further three-week spell I would like to take this opportunity of thanking everyone for adhering to strict self-isolating and social distancing. It has had a huge effect on minimising the spread of Coronavirus and is the best way in which you can assist in keeping our community and those around us as safe as possible.
The surgery is operating as normal, albeit the last few weeks have seen many changes in the way the practice has provided urgent medical care in the community. The main aim has been to reduce the number of patients physically coming to the surgery in order to keep both our staff and patients safe.
In order to minimise the spread of the virus, we are doing a large number of telephone consultations which have worked really, really well by being able to give full consultations with follow up prescriptions and investigations as required.
We recently introduced trial video consultations using ‘NHS Near Me’. This is a fantastic, safe and secure resource which has been rolled out very quickly across the region to allow us to do video consulting with you whereby you do not leave your home. You can use a mobile phone, tablet or laptop and instructions will shortly be available on our website and Facebook page.
If we decide it is necessary for you to be seen in the surgery or at home, this is arranged for you. Our main entrance has been locked, allowing entry only to attend essential appointments, thus limiting the number of patients in our waiting room at one time. If we arrange a Face to Face appointment with you, don’t be alarmed if you see us wearing Personal Protective Equipment (PPE). This may include mask, glasses, visor, apron, gloves and are worn to safeguard staff and patients.
We have sourced PPE from NHS Scotland and through a number of innovative ways to ensure we and the carers in the community have supplies. If you need any PPE for caring for members in our community, please get in touch with us.
The dispensing side of the practice has been extremely busy and seen a very large increase in workload, so we have appreciated the 48-hour window before you are collecting your prescriptions. A thank you to everyone assisting us with sending in your prescription requests in good time and using email Carradale.email@example.com or telephoning (01583 431376). We are pleased to be able to offer an in-house prescription delivery service for patients who are unable to collect or have their medication collected by a family member.
The surgery will continue to be ‘open’ for prescription collection Monday to Friday between 2:00 pm and 4:30pm. Please ring the doorbell and follow the instructions on the door.
We have sanitiser available for everyone entering and exiting the building. The surgery has purchased a consignment of sanitiser gel for staff, carers and key workers in the community as required. Along with the Surgery Patient Group it has been agreed to give each household a 500ml bottle of hand sanitiser gel if required. Once the full delivery arrives we shall arrange distribution.
Our community has always had a fantastic support service, but never more so than in the last few weeks. We have a large number of our community self-isolating, and it has been wonderful to see the volunteers that have stepped forward to provide support and care to all.
The Temporary Shop has shown to be an extremely valuable asset alongside the ‘COVID 19 Support: Carradale and EKCC Area Group’ as well as Shopper Aide, Kintyre Community Resilience Group, Key Workers and the many local businesses providing a food service to our doorstep. Our website (www.carradalesurgery.co.uk) has full details of support contact details should you require help (local, regional and national contacts).
A VERY BIG THANK YOU must go to my surgery team who have worked extremely hard with all the changes required to be implemented at short notice and with some members now home working.
We are still in the early stages of the Covid Crisis and I cannot stress enough the importance of social distancing and self-care. We have a wonderful environment on our doorstep for those taking their daily exercise and very lucky to live in such a beautiful, caring community. Please follow all the NHS Inform guidelines and stay safe.
Dr Malcolm Elder